Reference

Legal terms for your jj62 account

jj62 Legal sets out how your account, wallet records and lobby access are handled in Indonesia.

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jj62 Legal terms for your jj62 account
POLICY HELP

Get help with a Legal request

A clear support path helps you resolve a policy question without guessing which account step comes next.

Account access If phone verification does not complete, contact our account support route with the affected number and the step that stopped. We can check whether the account record is pending, requires a correction or cannot be accessed under the applicable local-law condition.
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and the wallet status shown in your account. We use that reference to separate a pending record from a rejected request, without asking you to post private credentials in the support message.
Policy changes To ask about a correction, deletion request or change to account details, identify the exact record and the reason for your request. We will explain the available route, any verification needed and whether a retention duty prevents immediate removal.
DATA CONTROLS

How we handle Legal obligations

We apply the Legal policy to practical account events rather than treating it as a page you never need again.

Account data

We use the details you submit to create and maintain your account, complete phone verification and respond to account requests. Keep your number current so we can connect a policy question with the correct record and avoid confusion during an access check.

Cookie choices

Cookies can keep a session active and remember a policy choice on your device. If you clear them, you may need to sign in again or repeat a preference step. Your browser controls remain available for managing or removing stored cookies.

Payment traces

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us investigate a wallet question. We compare the reference with the account record and status shown to you; never send a password, PIN or one-time code.

Security checks

Changes to phone details or account access may require a further verification step. This protects the record from an unauthorised change and gives us a clear event trail when you ask why access was paused or a detail needs confirmation.

Retention period

We keep records only for the operational or legal purpose that applies to them, which can include account history, payment reconciliation and policy requests. When you ask for removal, we explain what can be deleted and what must remain for a defined duty.

Your request route

You can ask for access, correction or clarification by using the policy support route and describing the record involved. Include your verified account phone number, but exclude wallet passwords and security codes. We may need to confirm identity before discussing account data.

Questions about jj62 Legal terms

These Legal answers focus on the account decisions you are most likely to make before and after access. We explain the local-law wording, verification step, wallet records, cookies and personal-data requests in plain English. If your situation is not covered, send the exact clause or account event to support so we can address the right policy point.

jj62 Legal covers account creation, phone verification, wallet records, data handling, cookies, security checks, retention and policy requests. It also explains that access depends on local law. Read the terms before submitting details, then contact support if a clause does not match your account situation.

Access is available only where local law permits. You are responsible for checking your eligibility under the rules that apply to your location. We may pause or restrict access when a legal condition is not met, and support can explain the policy route without bypassing that condition.

Phone verification connects the account to the number you provide and helps protect account changes. We may request confirmation before access or when details change. If the step fails, contact support with the affected number and the message shown, but do not send a security code.

DANA and QRIS references are linked to the account event that created them so we can check wallet status and reconcile a receipt. Send the reference when asking for help. We do not need your wallet PIN, password or one-time code to investigate the record.

Yes, you can ask for a correction by describing the account detail that is wrong and providing the verified phone number connected to it. We may confirm your identity before making a change. Support will explain any data field that cannot be changed immediately.

Retention depends on why the record exists and whether a legal or reconciliation duty applies. Account history, payment references and policy requests may need to remain for different periods. If you request removal, we will explain what can be erased and what must be retained.

Use the policy support route and include the clause, account step or payment reference you are asking about. Add your verified account phone number when relevant, while leaving out passwords and codes. We will direct the request to the appropriate policy response path.

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